25 Responses to “The Smart Bro Scam”
- 1 Trackback on June 2, 2007 at 12:36 am
- 2 Trackback on June 3, 2008 at 12:37 am
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a.k.a.. smart broken?
yep, same old smart broken
It’s ridiculous! I could get a 40KBps download speed from a 128Kbps internet connection. This is 3W Tech! Third World Technology at its finest!
ever wonder why 384 kbps = 40kBps… iba ang kilobits sa kilobytes… sa sinasabi ni lightbulb… how can you achieve 40kbps download from a 128kbps? its either 384kbps connection mo or your making stuff up… divide any published speeds by 8 and thats your download speed…
i’m a smart bro user, actually in my bandwidth test i only get 250 – 320 kbps average. ok na rin kesa wala. i dont have any choise. in our area, yun lang ang available
I am currently using SmartBRO, and although at first it was pure crap, the DNS servers at Meridian Telkom kept screwing up, so I kept calling them up. Their first response is a base station problem, finally I have to explain to them that I have a masters degree in computer science, and I have already tested the connection and found the problem in the DNS. This went on for about a 2 week period of me calling every day and refusing to hang up till they call Meridian Telkom and have the DNS reset.
At the time I was getting maybe 125 kbps.
Now since that 2 week time period right after signing up and complaining daily. I have not had any problems, as a matter of fact, I am at this very moment pushing 75kbps in downloading, but it is still not fast enough, since for the price, stateside I can get my own static IP and 3.5 mbps
None the less, they got tired of dealing with an irate foreigner and I am able to maintain an average of about 380kbps/215kbps.
Oh yeah,
Smart is putting over 1,000 accounts on an IP, that is why they cannot guarantee any speeds. They have 1 bank of IPs, roughly 3,218 of them. They also have well over 3,000,000 accounts.
You do the math
Smart Bro is a total scam I agree!!! 40kbs download speed is much much faster than what i get, its measured in bytes!!! yes bytes as in 400 to 900 bytes per second, that is if they have connectivity!!! So they sent a tech after I complained and things improved, now I get download speed of 3kbs, during odd hours ( 2-5am) it goes to 12 to 18kbs. imagine downloading files with file size of Mb. and they have the gall to advertise!!! They should be sued or for those that want to get even, i suggest you visit their booths at the malls or whereever and complain out loud tell potential costumers how bad their service is. I do it and it feels good to get even at those bastards!!!
I totally agree Smartbro is a SCAM. They continue to deceive people and they should be ashamed. They will only give good service for people who has the capability to hurt them. I’m one of those dissatisfied customers who was duped by smart to pay charges for a service i did not receive. I was threatened by smart to pay my monthly bills or suffer legal consequences (although for 3 months I had no connection). Smart is a bully and continuing to deceive the Filipino people. I just hope you people out there will hear me and think twice before subscribing to smart. I assure you will only be disappointed.
I call the attention of all elected officials to help and protect customers from companies like SMART who continues to steal/scam the people.
The bad news is that there will never be a solution to the Smartbro problem, and here’s why: http://www.extremetech.com/article2/0,1697,2170719,00.asp
There are tens of thousand of hits in a google search for this smartbro problem. Smart is ripping of many people and this is a problem of national importance. Consider the amount of money that smart is stealing. Stealing from hard working folks, folks that rely on their internet connection for their school, work, business, and communication around the globe.
It looks like smart will continue the ripoff by appearing to be concerned and providing dubious support and building false hopes of problem resolution. The problem will continue because it’s unsolveable.
Smart may be just keeping the cash flowing in for now, and plan to roll out WiMax sometime in the future when they can no longer deceive subscribers.
Some say and I quote: “If you don’t like the smartbro service don’t pay”. I warn you guys. I’ve been given demand letters 3 times for not paying my dues. I decided not to pay for a service promised but not given. Despite my complaints and emails, I still got those damn demand letters from smart/pldt lawyers. They want me to pay ASAP or suffer legal consequences. You know how much I paid for the interest alone? P8,000.00. Grabe! I just felt helpless and I wanted to cry. I don’t have the resources or the know how on how to take smart/pldt to court. After paying SMART I felt i have been duped and robbed by SMART. I suggest if you make complaints make use of your email and document everything. This will be your evidence if you plan to go to court. If possible email smart everyday for your complaints. For those who plan to subscribe to SMARTBRO I suggest you do not continue. My SMARTBRO is now disconnected and the urge for revenge is eating me. But what can I do? Damn you SMART. phota kayo!
I just got my SMART BRO….Totoo nga..Ang sama ng download speed averaging at 40kbps..Ang YouTube nagpuputol putol ang video…Laking sisi ko talaga nagmadali ako..My friend said mas ok ang DESTINY CABLE INTERNET…. BAD TRIP KA SMART MAGANANAKAW KA!!!! Kayong mga nsa government…tulungan nyo kming consumers…
Guys let’s support my friend, he has filed a complaint with NTC against Smart, he declined na makipagayos sa mediation, and wants to pursue an actual case sa Arbitration ng NTC, it’s been more than a month at wala pa ring reply ang NTC, we hope hindi nagkabayaran at walang corruption na nangyayari. Email him all your grievances (unitedagainstsmart@yahoo.com) para lumakas ang kaso nya against Smart, he’s looking for a volunteer NGO, and customers na dismayado. Pag hinayaan natin na hindi umabot sa NTC at hindi magkaroon ng justice sa kaso na ‘to, para na rin nating pinayagan ng lokohin tayo ng Smart at perahan ng perahan. Let’s help him help us.
Send emails to unitedagainstsmart@yahoo.com
PUTANG INA ANG SMART BRO! saying ang 999 ang binabayad ko! Palaging nawawala ang connection ko, pag tumawag ako sa *1888 mga init ulo at mga walang alam ang agent dun! Sabi nila within 48 hours mag technician na mag contact sa akin. Bakit hanggang ngaun wala pa rin dumadating! Switch na tayo sa globelines! PUTANG SMRT BRO TO!!!!
PUTANG INA ANG SMART BRO!!!!! PHOOTAH THALAGA!!!! BULLBAKA!!!! ANAK NG TAE!!!! Yung DWONLOAD SPEED DAW AY 512KPBS????????? NUNG NAG DOWNLOAD AKO NG PDF FILE NA 384 KB…. ANAK NG PHOOTAH…. ESTIMATED TIME: 2 DAYS?????? PHOOOOOOOOTAHHH……. !!!! TAPOS NUNG INIWAN KO YUNG COMPUTER KONG NAKA-ON FOR ABOUT 12 HOURS, NA-CANCEL???? SUMABOG YUNG ULO KO SA GALIT EH….
MGA POTANG INANG MGA TAGA SMARTBRO NA YAN tang ina talga… POTSA SCAM NGA YAN
ARAW ARAW ANG BAGAL LAGI PANG PUTOL… hind man lang masabi kung ano DAHILAN…. MGA POTANG INA MGA PATAY GUTOM SA PERA… MGA HAYOP!!!!!
HINDE NYO MGAGAMIT NG 24 HOURS YANG CONNECTION NA YAN ASA PA KAYO LAGING MAPUPUTOL… KUNG WLA KAYO OPTION KUMUHA NG ISP wag na kayo gumamit…. hahigbloodin kayo sa mga OGAG NA YAN.
hahahahah..!!! hehehehehe…!!! sana ma-refund ko yung 1000 na binayad ko last nov.2008 hanggang ngayon wala akong internet for 3 months, tapos they keep fucking billing me! anyways i shifted to a new isp mas mabilis ang action compared sa smartbro…
puta scam nga yang smartbro!!!!sayang ang pinambabayad ko sa kanila hnd naman nila ginagawa ang dapat nilang gawin..niloloko lang nila ang mga taong bayan
walang kwenta buti nalang mag dial up ka nalang kesa magbayad ka ng 999 per month
First of all let me say SmartBro is a FUCKing Shit service. I’ve been using this for 5 months now and every time I connect I can only get an average speed of 10kbps…that’s really SMARTBULLSHIT!!!! Where is the promise of 7x faster than dial-up (when dial up speed = 56kbps max)? So this is worse than dial up!!!! And every time I called up the call center they always tell me there is a “technical problem”….hello for 5 months already???? How long is this technical problem? I think it’s been forever since I also read from other people’s blog that this is smartbro since the beginning. To add insult to an injury, there is now a promise of “up to 2mbps speed on selected areas” where is that??? They did not even bother to give a single location. This is not supposedly a guessing game, this should be a simple YES or NO answer. Are they capable of delivering their promise???? YES or NO period. I’m an Electronics & Communications Engineer (ECE with Masters in Eng’g degree at MIT). I understand about baud rate or kbps rate, wireless transmission, signal loss, signal propagation, microwave link, line multiplexing, 3G, HSDPA, etc, etc. So I’m really super mad_x100 with those FUCKING technical problem alibis. This is business so it is more likely that SMART don’t want to invest more on this thing. They don’t want to buy more hardware to increase bandwidth. They don’t want to spend more MONEY in this time of crisis!!! If that is the case then I’m willing to accept that rather than those FUCKING alibis. If SMART cannot solve it then it is not a PROBLEM, it is the REALITY of the situation!!! They should be named “STUPID” not “SMART”. My point is they should be honest in doing business and giving promises to their customers. Buti nalang I’m prepaid so I am not bind to the 1 year subscription. I can only imagine the misery of those people having to stick to smartbro with 1 year contract!!! That’s really Bullshit. Advertisements are so good that they lure more people buying the kit. If they spent that advertising money in buying more equipment to improve bandwidth of this fucking wireless internet then may be we are writing here praises to them. But since this is our reality right now, so we will keep on shouting here BULLSHIT to SMARTbro. Hindi kasama dito ang mga engineers – I know they proposed to increase the bandwidth and I’m sure they presented to the management the impact. Engineers are doing their job but business is business people you cannot improve if you don’t have the MONEY. So to hell with the SMART management!!!! At least I’m relieve of some kind of stress as I wrote this….
relax… i know the service is pretty dumb, i had this nigtmarish hell out of them! good thing ive got a new isp..
Help. Smartbro threatened me to take my case in court if i do not pay for smartbro internet services that they have not been providing – why? – cos it’s simply not working!
Please help me. They are stressing me out. I do not think it’s fair for them to charge me for services they do not provide. In fact, I paid for shitty services already
what more do they want?
Try dealing with their CS people too and it’s like going to hell.